The agency says that on August 30, ********** failed to assist a wheelchair user to disembark its plane.
The passenger, who has spastic cerebral palsy and can’t move his legs, was forced to disembark on his own.
As well, the CTA says ********** failed to ensure that its personnel periodically checked in on the passenger while he was waiting in the terminal.
********** acknowledged in ******** that it violated Canadian disability regulations, and apologized to a British Columbia man who was forced to drag himself off a flight in ********* this summer.