MONTREAL — ********** is making it easier for passengers to track their ******* and mobility aids.

A new feature has been added to the ********** mobile app to allow passengers travelling within Canada to track the progress of their ******* and mobility aid in real time at key points as it moves with them throughout their journey.

“At **********, we know that apart from a safe, comfortable journey, the prompt delivery of ******* and mobility aids is a top priority for our customers,” said Tom Stevens, Vice President, Customer Experience and Operations Strategy at **********. “We already achieve a very high reliability rate, but to further elevate our service we are introducing a new tracking feature in the ********** mobile app to give customers real-time information, greater certainty about the movement of their belongings during their trip, and heightened convenience.”

Using the ********** mobile app, customers can now track their ******* and mobility aid as it travels with them on domestic flights, based on the same tag scanning information that ********** employees use at each stage to handle these items. 

Initially available to customers travelling within Canada during final development, the tracking feature will be expanded to the *******’s U.S. flights next year and, over time, select international destinations

The new tracking feature includes the following:

•  Air Canada mobile app users will be able to track the progress of their checked items at key points from check-in, through the airport handling processes, on to the aircraft and through connections and arrival, providing reassurance every step of the way. 
•  For customers required to check mobility aids, they will be able to track the movement of their aid, including to confirm, under **********’s enhanced accessibility protocols, that it is securely loaded before the aircraft departs. 
•  The tracker’s “What’s Next” feature tells customers the next step for their belongings, including information on where they need to pick up their bag, such as an airport ******* carousel number, either at a transfer point or the end of their journey. 
•  In those rare instances when ******* is *******, in addition to existing text or email notifications, the app has the functionality to advise customers of ******* items and enable them to easily file a ******* ******* report from their smart phone and arrange delivery, which saves time waiting at the carousel or at a ******* assistance counter. Customers will receive a confirmation that the report is received with a file number and a link to follow-up on any updates.

In addition to allowing customers to book travel and check-in, the app provides self-service capabilities, up-to-the-minute notifications on flight status and gate changes, airport maps, and other useful information. Customers can download the ********** mobile app at no cost from Apple’s App Store or Google Play.