JAMAICA — Couples Resorts is set to reopen all four of its resorts on July 1 following temporary closures due to the ******** ******.
In anticipation of its reopening, the resort company has implemented its ‘Good Clean Fun’ program across its properties – Couples Negril, Couples Tower Isle, Couples Sans Souci, and Couples Swept Away – to ensure a safe and clean environment from the moment guests arrive until they depart.
“Couples Resorts will continue to provide excellent customer service and now the reassurance of a healthy safe vacations,” said Abraham Issa, Chief Operating Officer of Couples Resorts. “We’re carefully following guidelines set by the Center for ******* Control, ***** Health Organization, and Jamaica’s Ministry of Tourism to ensure the wellbeing of our guests and staff members.”
The program includes the following:
- Airport transfers: Airport shuttles will be cleaned prior to and following each transfer, and social distancing will be implemented with reduced passengers on each bus at a maximum of 50% capacity.
- Temperature screenings: Before entering Couples’ airport shuttles, guests’ temperatures will be taken, while employees’ temperatures will be taken prior to the start of each shift
- Contactless check-in: Guests will be asked to pre-register online before arrival and self-check-in at the resort via table stand or via their mobile device; welcome packets will be ready in advance for self pick-up
- Hand sanitizer stations: Stations have been added to high-traffic areas and Couples has also increased the cleaning frequency of public areas
- Beach & pool areas: Lounge chairs will be spread out in pairs on the resorts’ beach and pool decks to meet social distancing guidelines, while water sports will be wiped down after each use
- Staff: Staff have been trained about frequent handwashing and the use of gloves and masks; back-of-house areas such as offices, laundry rooms and staff entrances will be deep cleaned daily
- Dining: Restaurants will be seated at lower capacities with six feet between tables; all tabletops will be sanitized prior to each use, restaurant kitchens will be deep cleaned daily, and all buffets and self-serve stations will be replaced with à la carte dining or staff-managed service
- In-room cleaning: Guestroom will be deep cleaned with ***-approved cleaning agents and two masks will be made available in every room; masks will also be available upon request (though only necessary in areas where social distancing is not possible)
- Excursions: Couples will only work with excursion partners that are able to comply with *** guidelines
- Onsite detection team: There will be a team at each property consisting of a physician, the resort general manager, operations manager and director of security, responsible for establishing a procedure to handle any detection of a potential case
